Effective Date: January 7, 2025 | Last Updated: January 7, 2025
Futuro Corporation ("we," "our," or "us") operates the Futuro Analytics mobile application (the "App"). This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our App. By using Futuro Analytics, you agree to the collection and use of information in accordance with this policy.
When you create an account and use Futuro Analytics, we collect the following personal information:
Account Information: We collect your email address and encrypted password when you register for an account. Your email address is used for authentication purposes and to link your account to your unique agent identifier.
Agent Identification: Each user account is associated with a unique agent ID that corresponds to your conversational AI agent on the ElevenLabs platform. This identifier allows us to retrieve and display analytics data specific to your agent.
The App displays analytics data retrieved from ElevenLabs API services, including:
Call Data: Information about conversations handled by your AI agent, including call duration, timestamps, completion status, and conversation summaries.
Performance Metrics: Aggregated statistics such as total calls, success rates, average call duration, and evaluation scores based on predefined criteria.
Conversation Content: Transcripts, summaries, and analysis of conversations between your AI agent and end users. This data is retrieved from ElevenLabs servers and displayed within the App for your review.
Tool Usage Data: Information about which conversational tools and features your AI agent utilized during interactions.
We automatically collect certain technical information when you use the App:
Device Information: We collect information about your mobile device, including device type, operating system version, unique device identifiers, and mobile network information.
Usage Information: We collect information about how you interact with the App, including features accessed, time spent in the App, and navigation patterns.
Log Data: Our servers automatically record information created by your use of the App, including IP address, access times, and error logs.
We use the collected information for the following purposes:
Service Delivery: To provide, maintain, and improve the Futuro Analytics service, including authenticating your identity, retrieving your analytics data from ElevenLabs, and displaying performance metrics within the App.
Communication: To send you important notifications about your account, service updates, and analytics reports. You can configure notification preferences within the App settings.
Analytics and Improvement: To understand how users interact with the App, identify areas for improvement, and develop new features that enhance the user experience.
Security: To detect, prevent, and address technical issues, fraudulent activity, and violations of our Terms of Service.
Legal Compliance: To comply with applicable laws, regulations, legal processes, or enforceable governmental requests.
Authentication Data: Your email address and encrypted password are stored securely in our PostgreSQL database hosted on Railway infrastructure. Passwords are hashed using industry-standard bcrypt encryption before storage.
Analytics Data: The analytics data displayed in the App is retrieved in real-time from ElevenLabs API services. We do not permanently store conversation transcripts, call recordings, or detailed analytics data on our servers. This data remains on ElevenLabs infrastructure and is accessed on-demand when you use the App.
Session Data: Temporary session tokens are stored locally on your device to maintain your authenticated state. These tokens expire after a period of inactivity.
We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:
Encryption: All data transmitted between the App and our servers is encrypted using industry-standard TLS/SSL protocols. Passwords are hashed using bcrypt before storage.
Access Controls: Access to user data is restricted to authorized personnel who require access to perform their job functions. We maintain strict internal policies regarding data access and handling.
Infrastructure Security: Our backend services are hosted on Railway, a secure cloud platform that implements industry-standard security practices including regular security updates, firewalls, and intrusion detection systems.
Third-Party Security: Analytics data is retrieved from ElevenLabs, which maintains its own security infrastructure and practices. We recommend reviewing ElevenLabs' privacy policy and security documentation for information about how they protect your conversational AI data.
We do not sell, trade, or rent your personal information to third parties. We may share your information only in the following limited circumstances:
Service Providers: We share data with ElevenLabs to retrieve your conversational AI analytics. ElevenLabs processes this data according to their own privacy policy and terms of service.
Legal Requirements: We may disclose your information if required to do so by law or in response to valid requests by public authorities (e.g., a court order or subpoena).
Business Transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred to the acquiring entity. We will notify you via email and/or prominent notice in the App before your information is transferred and becomes subject to a different privacy policy.
Consent: We may share your information with your explicit consent for purposes not covered in this Privacy Policy.
You have the following rights regarding your personal information:
Access and Portability: You can access your account information at any time through the App settings. You may request a copy of your personal data by contacting us at support@futurocorp.com.
Correction: You can update your email address and password through the App settings. If you need assistance correcting other information, please contact us.
Deletion: You may request deletion of your account and associated personal information by contacting us at support@futurocorp.com. Please note that we may retain certain information as required by law or for legitimate business purposes. Analytics data stored on ElevenLabs servers must be deleted through ElevenLabs directly.
Notification Preferences: You can manage push notification settings through the App settings or your device's notification settings.
Data Portability: You have the right to receive your personal data in a structured, commonly used, and machine-readable format.
The App integrates with the following third-party services:
ElevenLabs: We use ElevenLabs API services to retrieve conversational AI analytics data. Your interactions with ElevenLabs services are governed by ElevenLabs' privacy policy, available at https://elevenlabs.io/privacy.
Railway: Our backend infrastructure is hosted on Railway. Railway's data processing practices are governed by their privacy policy.
Expo and React Native: The App is built using Expo and React Native frameworks, which may collect anonymous usage statistics to improve their platforms.
We are not responsible for the privacy practices of these third-party services. We encourage you to review their privacy policies before using our App.
Futuro Analytics is not intended for use by individuals under the age of 18. We do not knowingly collect personal information from children under 18. If you are a parent or guardian and believe your child has provided us with personal information, please contact us at support@futurocorp.com, and we will take steps to delete such information.
Your information may be transferred to and processed in countries other than your country of residence. These countries may have data protection laws that are different from the laws of your country. By using the App, you consent to the transfer of your information to the United States and other countries where our service providers operate.
We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. We will notify you of any material changes by:
Your continued use of the App after any changes indicates your acceptance of the updated Privacy Policy. We encourage you to review this Privacy Policy periodically.
We retain your personal information for as long as your account is active or as needed to provide you with services. Specifically:
Account Information: Retained until you request account deletion or we determine your account is inactive for an extended period (typically 2 years of inactivity).
Session Data: Temporary session tokens are automatically deleted upon expiration or logout.
Analytics Data: As noted above, detailed analytics data is not permanently stored on our servers but is retrieved on-demand from ElevenLabs. Historical aggregated statistics may be cached temporarily for performance purposes.
Log Data: Server logs are retained for up to 90 days for security and troubleshooting purposes.
If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:
We will respond to your inquiry within 30 days of receipt.
If you are a California resident, you have additional rights under the California Consumer Privacy Act (CCPA):
Right to Know: You have the right to request information about the categories and specific pieces of personal information we have collected about you.
Right to Delete: You have the right to request deletion of your personal information, subject to certain exceptions.
Right to Opt-Out: You have the right to opt-out of the sale of your personal information. We do not sell personal information.
Right to Non-Discrimination: You have the right not to receive discriminatory treatment for exercising your CCPA rights.
To exercise these rights, please contact us at support@futurocorp.com with "California Privacy Rights" in the subject line.
If you are located in the European Economic Area (EEA), United Kingdom, or Switzerland, you have additional rights under the General Data Protection Regulation (GDPR):
Legal Basis for Processing: We process your personal data based on your consent, performance of a contract, compliance with legal obligations, and our legitimate interests in providing and improving our services.
Data Protection Officer: For GDPR-related inquiries, please contact our data protection representative at support@futurocorp.com.
Right to Lodge a Complaint: You have the right to lodge a complaint with your local data protection authority if you believe we have not complied with applicable data protection laws.
Futuro Corporation
Last Updated: January 7, 2025